February 24, 2005

Gee, I'm sorry I cut off the wrong arm!

Maybe if I apologize, you won't sue me.

[A] 1999 study in the Annals of Internal Medicine ... said the VA policy [apologizing for mistakes and offering compensation] "seems to be the rare solution that is both ethically correct and cost-effective." - source

Posted by Susan R at February 24, 2005 10:42 PM